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Medical Cannabis FAQs

Medical Card

How do I get my medical cannabis card in Utah?

If you're interested in getting a medical card, the best place to start is our Getting Your Medical Card page which outlines the process and can help you find a qualified medical provider in your area.

More information can be found on the state’s medical cannabis site: https://medicalcannabis.utah.gov/patients/i-am-a-patient/

What are the approved medical conditions in Utah?

Individuals with the following conditions are authorized under the Utah Medical Cannabis Act to receive a medical cannabis patient card:

  1. HIV or acquired immune deficiency syndrome (AIDS)
  2. Alzheimer’s disease
  3. Amyotrophic lateral sclerosis
  4. Cancer
  5. Cachexia
  6. Persistent nausea that is not significantly responsive to traditional treatment except for nausea related to: pregnancy, cannabis-induced cyclical vomiting syndrome, or CBD hyperemesis syndrome
  7. Crohn’s disease or ulcerative colitis
  8. Epilepsy or debilitating seizures
  9. Multiple sclerosis or debilitating muscle spasms
  10. Post-traumatic stress disorder (PTSD) that is being treated and monitored by a mental health therapist and that: has been diagnosed by a health care provider or mental health provider by the VA and documented in the patient’s record; or has been diagnosed or confirmed by evaluation by a psychiatrist, doctorate psychologist, a doctorate licensed clinical social worker, or a psych APRN
  11. Autism
  12. Terminal illness when the patient’s remaining life expectancy is less than 6 months
  13. Condition resulting in the individual receiving hospice care
  14. Rare condition or disease that affects less than 200,000 individuals in the U.S., as defined in federal law and this is not adequately managed despite treatment attempts using conventional medications (other than opioids or opiates) or physical interventions
  15. Pain lasting longer than two weeks that is not adequately managed, in the qualified medical provider’s opinion, despite treatment attempts using conventional medications other than opioids or opiates or physical interventions
  16. If a patient does not have a qualifying condition specifically named, they may petition the Compassionate Use Board for approval of their medical cannabis card.

More information can be found in the state's fact sheet.

Delivery

Where can I get delivery?

We offer fast, reliable, and discreet delivery to 99% of patients across the state.

Check out our delivery availability page. If you live in one of these areas sign in to your account or register as a patient to schedule your order now.

How do I place a delivery order?

To place an order sign in to your Wholesome account. If you don't have an account yet, register now. If delivery is available in your area, you'll see an "Order Delivery" button. Tap that button to start your order.

For detailed instructions, check out our step-by-step guide.

Can my order be delivered to somewhere other than my home address?

We can only deliver to the home address on file in the states Electronic-Verification-System (EVS). Please make sure your delivery address is up to date there. If your address is incorrect in EVS, email medicalcannabis@utah.gov to request a change.

How do I reschedule or cancel my delivery?

You can reschedule or cancel orders within your WholesomeCo account at https://www.wholesome.co/account. Click on an open order, then click on the "Need help?" link in the top right. On the help menu, you will see options to reschedule or cancel your order.

If you need help, please email support@wholesome.co or call (801) 695-4480.

Can someone else accept my delivery for me?

Only the patient or licensed caregiver is allowed to accept the delivery. The patient or the licensed caregiver must be home at the selected time and present a government-issued ID.

Can I edit my delivery order once it's been placed?

Once your delivery order has been placed you cannot make changes. If a change is needed you must cancel your delivery and place your order again.

What payment methods can I use for delivery?

We accept Visa and Mastercard debit cards, Hypur, and cash.

Debit

Just select debit during checkout and your driver will collect payment at your door. You'll be required to enter your debit card PIN #, please ensure funds are available.

Due to recent changes within our current debit provider, debit may not work for everyone.

Our debit processor has had issues approving cards from the following banks:

  • U First Credit Union
  • Mountain America Credit Union
  • America First
  • Zions Bank
  • GoldenWest
  • Varo
  • Credit Karma Debit
  • Utah First Credit Union
  • Deseret First

If your debit card is issued by a local bank or credit union, we recommend you set up a Hypur account or choose cash at checkout.

Hypur

Hypur is a popular checkout option for cannabis companies, and many of our patients have used it in the past. Our new integration makes submitting payments easier than ever: during checkout, you can sign in and connect your Hypur account. We’ll ask you to verify your Personal Access Code (PAC) when submitting your order, and that’s it!

If you don’t have a Hypur account yet, you can learn more and set one up at https://www.hypur.com/.

Cash

Your driver will accept cash at the door. Please have cash ready upon arrival. For security reasons, our drivers do not carry change. If you can’t pay in exact change, any overpayment will be given to your driver as a tip!

Can I return all or part of my delivery?

View our return policy for more information.

What should I expect the day of my delivery?

You’ll receive a text notifying you when the delivery driver has arrived. The agent will be in a discreet, unmarked vehicle and wearing a lanyard with their WholesomeCo Courier Agent ID tags.

Please meet the driver at the door of your home or building and be ready to present your medical card (physical or digital copy) and government issued photo ID (state ID card / driver's license or a United States passport / passport card) for verification.

What Covid-19 precautions do delivery drivers take?

WholesomeCo Delivery Agents adhere to COVID-19 precautions and guidelines to ensure the safety of our patients, staff, and our community.

You can count on us to be wearing a mask during delivery, as well as sanitizing hands and high touch surfaces in the vehicle between stops.

App

Where can I download the iOS app?

You can download the app in the Apple App Store here: https://apps.apple.com/us/app/wholesomeco/id1598458451

Why should I use the app?

We built the WholesomeCo app to deliver an even better cannabis shopping experience for our patients. Most of our customers already shop from their phones. We believe providing the same great features we have online in a streamlined, dedicated app will be the fastest, most convenient way to shop.

Once you download the app, you can enable push notifications. This will allow us to send you sms-like messages, without being hampered by cell phone carrier restrictions. Enabling push notifications will give you first access to exclusive products and app-only offers.

  • Use the same great features as our website, in a more convenient experience
  • Be the first to know about new producs and offers
  • Easily track the status of your delivery or pickup order
  • Get access to app-only exclusives
What are push notifications?

Once you download the app, you can enable push notifications. This will allow us to send you sms-like messages, without being hampered by cell phone carrier restrictions. Enabling notifications will give you first access to exclusive products and app-only offers.

Is there an Android version?

Google's policies prohibit cannabis sales through Android apps. If that policy changes we will release a version for Android users.

General

Where are you located?

We're conveniently located off I-15 in the Carr Printing Co. building across the way from Costco.

580 W 100 N,
Bountiful, UT 84010

What are the pharmacy hours?

Monday-Saturday: 11am - 8pm
Sunday: 11am - 5pm

What is your return policy?

View our return policy for more information.

Are you hiring?

You can view a list of open positions at wholesomeco.applytojob.com/apply.

What are your drive thru hours?

Monday-Friday: 8am - 7:30pm
Saturday: 11am - 7:30pm
Sunday: 11am - 4:30pm

Sustainability Programs

Where do I recycle my flower jar?

Please bring glass flower jars to the receptionist when you check in at WholesomeCo and they will issue a credit to your account.

What flower jars can I recycle?

We accept any glass flower jars to be recycled at our store location. Please clean the glass jar prior to recycling.

Where do I get a reusable exit bag?

Reusable exit bags will be provided for all in-store purchases. Bring this bag with you to use for future purchases and obtain credit.

How much account credit do I receive for recycling a flower jar?

Patients will get $.25 in account credit per jar applied to their account to be used on future purchases. Glass jar must be cleaned prior to being recycled and to receive credit.

How much account credit do I receive for using a reusable bag with my in-store purchase?

Patients will get $.50 in account credit for each visit when they use a reusable exit bag to shop at WholesomeCo.

How do I receive credit for using a reusable exit bag with my in-store purchase?

Please let the receptionist know that you brought your reusable bag when you check in and they will apply the credit to your account to be used on future purchases.

How can I redeem my credit?

Account credit can be redeemed online only. If you have a credit balance, you will see a credit redemption checkbox in the payments section of checkout.

You can view your credit balance in your account at https://www.wholesome.co/account/patient.

Do I have to use my credit at a certain time?

Credit will expire one year after the issue date.

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