Medical Cannabis FAQs

Utah's Medical Cannabis Program

How do I get my medical cannabis card in Utah?

1. Meet with a QMP

Meet in person with a qualified medical provider (QMP) to discuss if medical cannabis is right for you. Your QMP will perform an assessment and determine if your medical condition is one of the approved qualifying conditions and will benefit from medical cannabis treatment.

2. Get your recommendation letter and register in the state's Electronic Verification System (EVS)

Initially, your QMP may issue you a recommendation letter which will enable you to make your first purchase. Purchasing with your recommendation letter is limited to a single pharmacy, so it’s recommended that you start the process of getting your medical cannabis card immediately. Starting January 1, 2021 you’ll be required to obtain your medical cannabis card to make purchases. 

To obtain your medical cannabis card, create a Utah ID account at id.utah.gov. Once you’re logged in you’ll see links to start your medical cannabis application. 

After submitting your online application, your QMP will log in to the EVS and issue your recommendation, then you’ll return to the EVS to pay your application fee. 

The Utah Department of Health will review your application to make sure all requirements are met. The review takes 15 days or less. 

3. Schedule a consultation with a WholesomeCo Pharmacist

First-time patients are required to schedule a consultation with one of our pharmacists. We’ll answer any questions and help you select the best cannabis products and consumption methods to achieve your individual treatment goals. You can choose to do the consultation in-person at our pharmacy or via video conference before coming in. You can schedule your consultation here.

4. Make your first purchase

Visit our pharmacy at 580 W 100 N in Bountiful, UT to make your first purchase. You’ll need to bring a valid form of photo ID, such as a driver’s license, with you.

More detailed instructions can be found on the state’s medical cannabis site. 

What are the approved medical conditions in Utah?

Individuals with the following conditions are authorized under the Utah Medical Cannabis Act to receive a medical cannabis patient card:

1. HIV or acquired immune deficiency syndrome (AIDS)
2. Alzheimer’s disease
3. Amyotrophic lateral sclerosis
4. Cancer
5. Cachexia
6. Persistent nausea that is not significantly responsive to traditional treatment except for nausea related to: pregnancy, cannabis-induced cyclical vomiting syndrome, or CBD hyperemesis syndrome
7. Crohn’s disease or ulcerative colitis
8. Epilepsy or debilitating seizures
9. Multiple sclerosis or debilitating muscle spasms
10. Post-traumatic stress disorder (PTSD) that is being treated and monitored by a mental health therapist and that: has been diagnosed by a health care provider or mental health provider by the VA and documented in the patient’s record; or has been diagnosed or confirmed by evaluation by a psychiatrist, doctorate psychologist, a doctorate licensed clinical social worker, or a psych APRN
11. Autism
12. Terminal illness when the patient’s remaining life expectancy is less than 6 months
13. Condition resulting in the individual receiving hospice care
14. Rare condition or disease that affects less than 200,000 individuals in the U.S., as defined in federal law and this is not adequately managed despite treatment attempts using conventional medications (other than opioids or opiates) or physical interventions
15. Pain lasting longer than two weeks that is not adequately managed, in the qualified medical provider’s opinion, despite treatment attempts using conventional medications other than opioids or opiates or physical interventions
16. If a patient does not have a qualifying condition specifically named, they may petition the Compassionate Use Board for approval of their medical cannabis card.

More information can be found in the state's fact sheet.

Can I shop with you if I've registered with a different pharmacy?

If you are a medical card holder you are free to shop at any pharmacy. Patients who only have a recommendation letter are limited to registering their letter and shopping with only one pharmacy. We highly encourage all patients to pursue their medical card application. Instructions can be found on the state's website here.

Delivery

Where is delivery available?

You can find the latest information on our delivery availability and schedule page. If you live in one of these areas Sign in to your account or register as a patient to schedule your order now.

If you don't see your area on the list, sign up here to get notified when we launch there. We're working hard to launch new areas as quickly as possible.

How do I place a delivery order?

To place an order sign in to your Wholesome account. If you don't have an account yet, register now. If delivery is available in your area, you'll see an "Order Delivery" button. Tap that to start your order.

For detailed instructions, check out our step-by-step guide.

Can my order be delivered to somewhere besides my home address?

We can only deliver to the home address on file in the states Electronic-Verification-System (EVS). Please make sure your delivery address is up to date there. If your address is incorrect in EVS, email medicalcannabis@utah.gov to request a change.

Can someone else accept my delivery for me?

Only the patient or licensed caregiver is allowed to accept the delivery. The patient or the licensed caregiver must be home at the selected time and present a government-issued ID.

Can I edit my delivery order once it's been placed?

Once your delivery order has been placed you cannot make changes. If a change is needed you must cancel your delivery and place your order again.

What payment methods can I use for delivery?

Since we are not allowed to accept cash for delivery, patients must register for and pay with Hypur. At checkout, you will be asked to sign up or link your Hypur account. Learn more about setting up your free account at Hypur.com.

How do I cancel or reschedule my delivery order?

In the event you need to cancel or reschedule your delivery, please contact delivery support as soon as possible.

Email: delivery@wholesome.co 

Call/Text: 385-777-6375

Can I return all or part of my delivery order?

All sales are final. Orders may only be returned if (1) You receive the wrong order or wrong items, or (2) You receive a defective product. If you receive the wrong box, wrong items, or defective product- please reach out to delivery support as soon as possible, no later than 48 hours after delivery. Please be prepared to send a photo of the issue to delivery@wholesome.co for our staff to review and assist in resolving.

What should I expect at the time of delivery?

You’ll receive a text notifying you when the delivery driver has arrived. The agent will be in a discreet, unmarked vehicle and wearing a lanyard with their WholesomeCo Courier Agent ID tags. Please meet the driver at the door of your home or building and be ready to present your government issued photo ID for verification. Acceptable forms of ID include: a State Identification Card or Driver License, a United States passport or passport card.

What COVID-19 precautions do delivery drivers take?

WholesomeCo Delivery Agents adhere to COVID-19 precautions and guidelines to ensure the safety of our patients, staff, and our community. 

You can count on us to be wearing a mask during delivery, as well as sanitizing hands and high touch surfaces in the vehicle between stops.

General

Where are you located?

We're conveniently located off I-15 in the Carr Printing Co. building across the way from Costco.

580 W 100 N,
Bountiful, UT 84010

What are the pharmacy hours?

Monday-Saturday: 11am - 8pm
Sunday: 10am - 4pm

Are you hiring?

You can view a list of open positions on ZipRecruiter.